We process orders on weekdays (except holidays). Orders will be acknowledged within 2 working days of receipt and shipped within 3 working days of receipt.
Frequently Asked Questions
Q: Is there a warranty?
A: Yes Of Course 1-year warranty
check warranty here: https://3dpenofficially.com/pages/warranty
Q: My tracking number isn’t working! Help!
A: We’re sorry that your tracking number isn’t working! Sometimes it can take a few days for the number to register in the online tracking system. If your online tracking number still doesn’t work after 2-3 days from the date you received your shipping confirmation, please contact us by emailing email@example.com and we will promptly assist you!
Q: How long will it take my order to arrive?
A: It usually takes 1-2 days to prepare your order for dispatch. From the dispatch date, it generally takes 7-10 business days (M-F) for your order to arrive.
On rare occasions, circumstances beyond control such as customs holds, inclement weather, or high volumes of mail in a courier’s system may cause a slight delay in arrival. We apologize for any inconvenience.
Q: what temp does it run at?
A: 210 C for ABS and 190 C for PLA
Q: What size filament does this require?
A: This uses standard 1.75mm ABS and PLA.
Q: I want to use a 3d printing wheel filament to use it continuously but will it rotate the filament as I feed it?
A: The pen will take the filament on its own. As long as you are pressing the button, it will take the filament. Once you let go of the button, the feed will stop. You don't need to force the pen.